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Financial Services Professional FS11

The Financial Services Professional Certificate Program provides excellent customer service skills through knowing the art of selling, while having the understanding of financial products and services that will make you a valuable commodity in today's financial arena.

This program prepares you to enter the various banking and financial institutions possessing the communication and interpersonal skills as well as the technical skills to provide quality, front line financial service.

  • Understanding the banking and financial services environment through industry planning and analysis.
  • How to process information through computer and typing skills.
  • Interacting in the business world through team and communication skills.
  • Managing relationships with your customers.
  • Developing your own corporate personal effectiveness through resume and interview skills.

Program Admission Requirements

  1. A high school diploma or official GED scores are required.
  2. Be at least 16 years old.
  3. Meet minimum test scores.
  4. No special or provisional admission allowed.

Curriculum Outline

(20 Credit Hours)

FIRST

SEMESTER

 

 

 

Hrs

SEMN 1000 - First Semester Seminar

 

1

BUSN 1042 - Information Processing

 

3

BUSN 1320 - Business Interaction Skills

 

3

BUSN 1340 - Customer Service Effectiveness

 

3

SECOND SEMESTER

 

 

BUSN 1330 - Personal Effectiveness

 

3

BUSN 1047 - Financial Services Environment

 

3

CIST 1001 - Computer Concepts

 

 

4

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