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MGMT 2205 – Service Sector Management (3-0-3)

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a

customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry

supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry

supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the

service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the

service sector.

Prerequisites: ENGL1101

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