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Student Complaints

STUDENT COMPLAINT or GRIEVANCE PROCEDURE

Columbus Technical College Counselors in Student Affairs will receive complaints categorized as Student Affairs’ complaints/Support Services complaints. Student Affairs’ complaints pertain to admissions, counseling and assessment, financial aid, disability services, and registration, and other support areas in the college. Students having complaints in those areas should follow these procedures:

1. Secure a Complaint Form from either a counselor in student affairs, or college web site.

2. Complete a grievance statement.

3. Submit the grievance form to the Counselor in Student Affairs.

4. In response to the complaint, a counselor will: schedule an informal conference with the student filing the complaint; investigate the area of grievance in conjunction with the Associate Vice President for Student Affairs; provide the student with an opportunity to acknowledge the results of the inquiry/investigation.

In instances where the results of the inquiry/investigation are not acceptable, students may make an appeal to the Vice President of Student Affairs as referenced in the "Students’ Rights and Responsibilities" section of this catalog and student handbook.

Students having complaints in areas other than those listed above (i.e., academic affairs, etc.) should follow these procedures:

1. Secure a grievance form from an instructor or appropriate Academic Dean.

2. Complete a grievance statement.

3. Submit the grievance form to the instructor or appropriate Academic Dean.

4. In response to the complaint, the instructor/Academic Dean will schedule an informal conference with the student filing the complaint;

Investigate the area of grievance; provide the student with an opportunity to acknowledge the results of the inquiry/investigation.

In instances where the results of the inquiry/investigation are not acceptable, students may make an appeal to the Vice President of Academic Affairs as referenced in the "Students’ Rights and Responsibilities" section of the catalog and student handbook.

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