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Customer Service Specialist Courses

Service Industry Business Environment (MKT161)

Provides students with insight into basic principles of business and quality service.

  • Introduction to Service Industry
  • Learning for Success
  • Positive Work Ethic
  • Customer Service Overview
  • Working Together
  • Introduction to Business Principles

Customer Contact Skills (MKT162)

Provides students with skills to create positive customer relations; to communicate effectively with customers; and to successfully assist customers and solve their problems. Students will learn to select and sell products that benefit customers.

  • Exceeding Customer Expectations
  • Customer Service: Face-to-Face
  • Critical Thinking
  • Information Sharing
  • Telephone Service Skills
  • Sales Skills
  • Managing the Difficult Customer

Computer Skills (MKT163)

Provides students with basic personal computer skills in word processing, spread sheet, database and e-mail software.

  • Introduction to Computers
  • Windows
  • Business Software Applications
  • Introduction to E-Business

Business Skills (MKT164)

Provides students with additional business skills to assist customers and improve service operations.

  • Business Writing
  • Business Math
  • Managing Change
  • Tools for Service Excellence
  • Managing Multiple Tasks and Priorities
  • Language of Business

Personal Effectiveness (MKT165)

Provides students with the skills to increase their personal effectiveness in the dynamic and change-oriented service industry.

  • Positive Image
  • Personal Wellness
  • Job Interview Skills

For more information, call 706.649.1454 or email dwhitlow@columbustech.edu