Certified Customer Service Specialist Certificate

Program Description

Today, one in three Georgians works in a service job. When retail is included, service jobs account for more than half of the nation’s job market. Due to the continued growth in the service sector, in addition to traditionally high levels of employee turnover in service jobs, locating qualified applicants is an ongoing challenge.

The Certified Customer Service Specialist Certificate Program prepares you to enter the various service industries possessing the communication and interpersonal skills as well as the technical skills to provide quality, frontline customer service.

Program Admission Requirements

No high school diploma or official GED scores required.
Be at least 16 years old.
Meet minimum test scores.
No special or provisional admission allowed.

Curriculum Outline

Credits required for graduation (15)

Specific Occupational Courses

Course	Title	Credit Hours
MKT 161	Service Industry Business Environment	2
MKT 162	Customer Contact Skills	6
MKT 163	Computer Skills for Customer Service	3
MKT 164	Business Skills for the Customer Service Environment	3
MKT 165	Personal Effectiveness in Customer Service	1
Completion of Work Ready Assessment

The content of this page does not constitute a contract between Columbus Technical College and its students on either a collective or individual basis. Course curriculum, fee changes, or additional unforeseen changes may occur after publication. Course offerings are contingent upon adequate enrollments. Please contact the school offering the program for the most current information. Academic advising is available to students prior to registration; this information is not a substitute for consulting with an academic advisor.

Last updated: July 15, 2008.