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Certified Customer Service Specialist, Certificate CC81

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.At this program's conclusion, participants should be able to:

  • Articulate what their organization expects from customer service providers.
  • Understand how an individual's behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem solver.
  • Communicate assertively and effectively.
  • Make customer service a team approach.

Curriculum Outline

11 Semester Credits

FIRST SEMESTER

 

Hrs

SEMN 1000 - First Semester Seminar

0

MKTG 1161 - Service Industry Business Environment

2

MKTG 1162 - Customer Contact Skills

 

4

MKTG 1163 - Computer Skills for Customer Service

2

MKTG 1164 - Business Skills for the Customer

 

2

MKTG 1165 - Personal Effectiveness in Customer Service

 

1

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