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Suggested Sequence for Certified Customer Service Specialist - CC81

12 Semester Credits

SEMESTER 1

 

 

 

 

Hrs

SEMN 1000 - First Semester Seminar

1

MKTG 1161 - Service Industry Business Environment

2

MKTG 1162 - Customer Contact Skills

 

4

MKTG 1163 - Computer Skills for Customer Service

2

MKTG 1164 - Business Skills for the Customer

 

2

MKTG 1165 - Personal Effectiveness in Customer Service

 

1

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