Financial Services Professional Certificate

Program Description

Today, one in three Georgians works in a service job. When financial service is included, service jobs account for more than half of the nation’s job market. Due to the continued growth in the banking and financial services, in addition to traditionally high levels of employee turnover in service jobs, locating qualified applicants is an ongoing challenge.

The Financial Services Professional Certificate Program prepares you to enter the various banking and financial institutions possessing the communication and interpersonal skills as well as the technical skills to provide quality, frontline financial service.

The program provides trainees with the foundational knowledge and techniques required to achieve excellent customer service skills, master the art of selling, and develop a strong understanding of financial products and services – all of which will make graduates a valuable commodity in today’s financial arena!

Upon successful completion of the program, graduates will become a Financial Services Professional and be guaranteed an employment interview with one of our business partners.

Program Highlights:

Hands on learning with Industry Professionals.
Foundational understanding of cash handling and financial products and services to include consumer and business banking, investing and saving, mortgage planning, financial planning, credit analysis, tax preparation, and more.
PC/computer skills to include the use of various financial software packages.
Face to face and telephone customer service skills in a financial services environment.
Team building and problem solving skills
Professional development skills to include resume writing, interview preparation, and time and stress management.

Program Admission Requirements:

A high school diploma or official GED scores are required.
Be at least 16 years old.
Meet minimum test scores.
No special or provisional admission allowed.

CURRICULUM OUTLINE
Credits required for graduation (23)

Course	Title	Credit Hours
CIS 106	Computer Concepts	5
BUS 142	Information Processing	4
BUS 144	Business Interaction Skills	4
BUS 145	Managing Customer Effectiveness	3
BUS 146	Personal Effectiveness	2
BUS 147	Financial Services	5
Completion of Work Ready Assessment

CIS 106 - Computer Concepts 5 hours

History of Computers
Components of the System Unit
Introduction to the Internet and World Wide Web
Hardware and Software
Input, Output and Storage
Operating Systems and Utility Programs

BUS 142 - Information Processing 4 hours

Introduction to Computers
Keyboarding & Data Entry
Business Writing

BUS 144 - Business Interaction Skills 4 hours

Language of Business
Communication Skills
Working with Information
Resolving Interpersonal Conflict
Team & Collaborative Skills

BUS 145 - Managing Customer Relationships 3 hours

Quality Service Orientation
Telephone Service Skills
Customer Interactions Skills
Managing the Difficult Customer
Serving the Multicultural Customer

BUS 146 - Personal Effectiveness 2 hours

Time & Stress Management
Resume Writing
Interviewing Skills
Managing Change

BUS 147 - Financial Services Environment 5 hours

Worldwide Financial Organizations
Banking and Investment Services
Taxation and Valuation of Money and Assets
Capital Sources and Financing
Financial Planning and Analysis
Financial Industry Technology
Financial Industry Career Opportunities

The content of this page does not constitute a contract between Columbus Technical College and its students on either a collective or individual basis. Course curriculum, fee changes, or additional unforeseen changes may occur after publication. Course offerings are contingent upon adequate enrollments. Please contact the school offering the program for the most current information. Academic advising is available to students prior to registration; this information is not a substitute for consulting with an academic advisor.

Last updated: August 12, 2008.