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Hospitality Industry Associate

Program Description:

With the rapid growth of the hospitality industry, new restaurants, hotels, and motels offer vast new areas of employment opportunities for those with the proper training. The Hospitality Industry Associate Certificate Program was developed with local and national businesses to ensure that as a graduate, you have the training and expertise that will make you attractive to employers. Coursework in this program includes an introduction to the hospitality industry environment, customer-service skills, technology of services, food safety, and personal effectiveness. As a program participant, you will receive paid internships and job-placement interviews with the College’s business partners.

Program Admission Requirements:

  1. No high school diploma or official GED scores required.
  2. Be at least 18 years old.
  3. Meet minimum test scores.

Curriculum Outline

Specific Occupational Courses:

Course Title Credit Hours
HRT 130 Hospitality Industry Environment 3
HRT 132 Customer-Service Skills 5
HRT 136 Technology of Services 2
HRT 140 Food Safety 3
HRT 145 Personal Effectiveness 2
Completion of Work Ready Assessment

Hospitality Industry Environment

  • Introduction to Hospitality Industry
  • Spirit of Hospitality
  • Positive Work Ethic
  • Working Together
  • Quality Service

Customer Service Skills

  • Customer Service in the Hospitality Industry
  • Customer Expectations
  • Sales Skills
  • Managing the Difficult Customer
  • Guestroom Attendant Skills
  • Serving Food and Beverage Skills
  • Waitperson Skills

Technology of Services

  • Basic Point-of-Sale Terms
  • Introduction to Computers & Windows
  • Business Software Applications
  • E-Commerce

Food Safety

  • Introduction of Sanitation and Food Safety
  • Microorganisms and Sources of Contamination
  • Clean and Sanitary Facilities and Equipment
  • Purchasing, Receiving and Storage
  • HAACP (Hazard Analysis Critical Control Point)
  • Personal Effectiveness
  • Positive Image and Personal Hygiene
  • Role of a Positive Attitude
  • Personal Wellness and Stress Management
  • CPR / First Aid
  • Career Pathing and Employability
  • 30 hour Internship


Certifications

We are also proud to offer the following American Hotel and Lodging Association Certifications:

  • front desk representative
  • bell attendant
  • concierge
  • reservationists
  • valet
  • retail cashier
  • room attendant
  • public space cleaners
  • laundry attendant
  • maintenance employee
  • restaurant server
  • room service attendant
  • cocktail server
  • banquet set-up employee
  • kitchen steward
  • bus person assistant
  • bartender
  • banquet server

For more information, please contact Deana Whitlow at (706) 649-1454.

Last updated: July 18, 2008.