Certified Customer Service Specialist

MKTG 1161 – Service Industry Business
  • Environment Introduction to the Service Industry
  • Learning for Success
  • Positive Work Ethic
  • Customer Service Overview
  • Working Together
  • Introduction to Business Principles
  • Language of Business
MKTG 1162 – Customer Contact Skills
  • Customer Service Face-To-Face
  • Critical Thinking
  • Telephone Service
  • Sales
  • Customer Contact I, II
  • Managing the Difficult Customer
  • Serving the Multicultural Customer
MKTG 1163 – Computer Skills
  • Introduction to Computers
  • Windows / E-Business Software Applications
  • (Word, Excel, Outlook, PowerPoint)
  • E-Commerce
MKTG 1164 – Business Skills
  • Business Writing
  • Business Math
  • Managing Change
MKTG 1165 – Personal Effectiveness
  • Positive Image
  • Personal Wellness
  • Job Interview Skills