MKTG 1161 – Service Industry Business
- Environment Introduction to the Service Industry
- Learning for Success
- Positive Work Ethic
- Customer Service Overview
- Working Together
- Introduction to Business Principles
- Language of Business
MKTG 1162 – Customer Contact Skills
- Customer Service Face-To-Face
- Critical Thinking
- Telephone Service
- Sales
- Customer Contact I, II
- Managing the Difficult Customer
- Serving the Multicultural Customer
MKTG 1163 – Computer Skills
- Introduction to Computers
- Windows / E-Business Software Applications
- (Word, Excel, Outlook, PowerPoint)
- E-Commerce
MKTG 1164 – Business Skills
- Business Writing
- Business Math
- Managing Change
MKTG 1165 – Personal Effectiveness
- Positive Image
- Personal Wellness
- Job Interview Skills
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