CIST 1001 – Computer Concepts
- History of Computers
- Components of the System Unit
- Introduction to the Internet and World Wide Web
- Hardware and Software
- Input, Output, and Storage
- Operating Systems and Utility Programs
BUSN 1042 – Information Processing
- Introduction to Computers
- Keyboarding and Data Entry
BUSN 1320 – Business Interaction Skills
- Language of Business
- Communication
- Business Writing
- Working with Information
- Resolving Interpersonal Conflict
- Team and Collaborative Skills
BUSN 1340 – Managing Customer
- Relationships Quality Service Orientation
- Telephone Service
- Customer Interactions
- Managing the Difficult Customer
- Serving the Multicultural Customer
BUSN 1330 – Personal Effectiveness
- Time and Stress Management
- Résumé Writing
- Interviewing Skills
- Managing Change
BUSN 1470 – Financial Services Environment
- Worldwide Financial Organizations
- Banking and Investment Services
- Taxation and Valuation of Money and Assets
- Capital Sources and Financing
- Financial Planning and Analysis
- Financial Industry Technology
- Financial Industry Career Opportunities
For more information on Service Industry Academy programs, please call 706.649.1454.
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