Library Evaluation Form

The best way to improve our services is through constant evaluation by our many users. Please take three minutes to complete this confidential survey. Feel free to complete this form after every contact with the library.

We value your feedback, as it will enable us to better respond to your needs, concerns and suggestions. The data will be viewed weekly and the results used to track our overall performance and to improve the quality of our services. Thank you for your time and thoughts.

Stephanie Middleton, Director of Library and Media Services

What is your role?

Faculty
Staff
Student
Non Columbus Technical College Student
Community User

Which Library Service / Resource are you evaluating?

Reference assistance
Circulation services
Library collection
Interlibrary loan
Facilities
Specify Other:

Overall, how satisfied were you with the service / resources you received from the Library?

Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied

Overall, how helpful was the library staff member who worked with you?

Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied

How accurate was the information?

Highly accurate
Mostly accurate
Not applicable
Inaccurate
Highly Inaccurate

To what extent did the Library staff member provide a comprehensive explanation or rendering of service?

Greatest extent
Some extent
No opinion
Little extent
No extent

How effective was the Library staff member in understanding your request?

Understood readily
Understood slowly
Did not understand
Not applicable

How courteous was the library staff member?

Exceptionally courteous
Courteous
Discourteous
Not applicable

What type of library resource did you use today? Check all that apply.

Journal or magazine articles
Books
Audiovisual material
GALILEO
Internet access
Other software available on computers
Library Orientation
Reference Assistance
Interlibrary loans
Library catalog
Reserve material
Photocopier
Microfilm
Scanner
Fax

Did you find the resource / information you needed?

Yes
Mostly
A little
No
No opinion

Your comments?