An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.
Earn 2 hours of professional development credit.
To earn 2 hours of professional development credit you must complete both Part 1 and Part 2 of this course. Click on the links below to access the course.
The course is made up of several modules, with a quiz at the end of each one. You must successfully complete each quiz before you can move on to the next module. When you complete the final quiz you will receive an email confirming the successful completion of Part 1 and Part 2 of the course respectively.
When you have satisfactorily completed both parts of the course you will receive a certificate of completion, which will show the name you give and be sent to the email address you provide on the registration form before the final quiz.
The time required for each part of the course is indicated.